TERMS & CONDITIONS
Agreement between SUPERB and business or individual identified on this agreement.
The client/individual listed below is subject to the following terms and conditions.
The payment of the 50% deposit by Client implies that the below terms and conditions have been read and understood and accepted by the Client.
SUPERB reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
All design work is carried out by SUPERB on the understanding that the client has agreed to abide by these terms and conditions.
An advance of 50% of the total cost of the project is required before work can commence, unless otherwise stated.
SUPERB to submit a layout design of website no later than ten (10) days after clients pays initial (50%) deposit.
Any indication given by SUPERB of a design project’s duration is to be considered by the client to be an estimation. Estimated project duration should be deemed to be from the date that cleared funds of the deposit are received by SUPERB.
The Client is to provide SUPERB with all the data needed to complete web site, including text, company logo, and images within 3 days after second consultation meeting.
Communication between SUPERB and Client is crucial during this phase to ensure that the ultimate publication will match the Clients taste and requirements.
On design completion of the Client’s website, the website will be activated for 2 (two) working days, in order for the Client to preview and respond with amendments and/or improvements, within these 2 (two) working days, in writing by e-mail or other communication platforms.
Hereafter the Client’s website will be reverted to “Under Construction” status until these amendments and/or improvements, or other adjustments have been made.
TERMINATION OF THE CONTRACT
If the client cancels the project after paying the deposit, SUPERB reserves the right to keep the full deposit for website design services that has already commenced on our part.
MATERIALS AND INFORMATION
The client is responsible for providing our web designers with all the necessary “legal” materials and information needed. This will include content, images, videos, etc… required to complete the website in a timely manner.
If the client fails to deliver the necessary “legal” materials and information needed on the agreed time, it will cause a delay with the project and SUPERB won’t be responsible for any loss of time or money to the client.
Text is to be supplied by the Client in electronic format as standard text (.txt), Microsoft Word (.doc) or .rtf format via disk or email attachment.
By supplying text, images and other data to SUPERB for inclusion in the client’s website or other medium, the client declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the client, or rightful copyright or trademark owner.
By supplying images, text, or any other data to SUPERB, the client grants SUPERB permission to use this material freely in the pursuit of the design and to utilise the designs in SUPERB’s portfolio unless agreed otherwise.
Text should be as close as reasonably possible to final format, with accuracy of content, spelling and grammar checked and little or no formatting (includes text from previous websites). SUPERB assumes all written content adheres to copyright laws.
Should SUPERB, or the Client supply an image, text, audio clip or any other file for use in a website, or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the client will agree to allow SUPERB to remove and/or replace the file.
If the Client does not supply SUPERB complete text and graphic content for all web pages contracted, within one (1) month of the date the contract was agreed to, the entire amount of the contract becomes due and payable.
If the client requires additional web design services within the designing period, we will not charge the client, however, if the client requires additional web design services one (1) week after the completion of the website, web maintenance rates will be charged accordingly. The project can expect delays by how much ever time our website designers need to complete the new requirements.
SUPERB prides itself in providing excellent customer service. To that end, we encourage input from the Client during the design process. SUPERB understands, however, that the Client may request significant design changes to pages that have already been built to the Client’s specification. To that end, please note that our agreement does not include a provision for “significant page modification” or creation of additional pages in excess of our agreed page maximum. If significant page modification is requested after a page has been built to the Client’s specification, the Client must consider the appropriate web maintenance package.
If the Client requests significant page modification after the page maximum has been reached, a Change Request with estimated costs will be submitted for Clients approval prior to changes being done. Moderate changes, however, will always be covered during our development of the site and also covered by our maintenance agreements.
- Monthly Maintenance Package – The Client pays a fixed monthly rate for such things as changing the price of an item, adding additional inventory to online store, addition of email addresses and making minor changes to a sentence or paragraph, etc. Monthly Agreement is payable each month, whether the time is used or not.
- Hourly Maintenance Package – An hourly chargeable agreement. Charges incur when Client requests a change.
INVOICING & PAYMENT TERMS
SUPERB standard payment terms are 7 days from the date of invoice.
PAYMENT OR LATE PAYMENT
After completing the website, we require the final 50% payment in full before the site goes live. The website remains the property of SUPERB until such a time that the client pays the outstanding payment in full.
Payment is accepted by Electronic Funds Transfer (EFT), or PayPal for International clients, or in cash unless otherwise agreed.
The Client is required to e-mail the Proof of Payment to SUPERB.
SUPERB accepts no responsibility, nor liability to the Client for the actual rankings achieved or how such rankings may vary over time. Search engines are known to change their algorithms and in such doing rankings and traffic may fluctuate.
If multiple design concepts are submitted, only one concept is deemed to be given by SUPERB as fulfilling the contract. All other artwork designs remain the property of SUPERB, unless agreed in writing.
WHAT TO EXPECT
We aim to achieve the highest level of client satisfaction and for our clients to have absolute faith in our standard of work and the professional manner in which we conduct business.
- be friendly, courteous and helpful when contacted
- make every effort to explain things clearly and in terms you can understand, keeping jargon to a minimum
- agree with you the type of service you can expect to receive
- respond to your phone calls, emails and letters in a timely manner
- treat all clients fairly
We expect you to:
- provide any information that has been requested within agreed timescales
- pay all invoices within the payment terms defined in our agreement
- let us know in advance if you are unable to do this, or if your circumstances change
We are keen to improve our high level of Client service and welcome any comments that you have, either complimentary or critical. If a project has not met its targets we would appreciate your feedback about what we can do to avoid the situation in future. We want our clients to be 100% happy with the service they receive.
THIRD PARTY HOSTING SERVICE
The Client has to provide SUPERB with their Cpanel, FTP and database details to upload onto SUPERB’s software.
If the Client uses a Third Party Service Provider on SUPERB’s recommendation, the Client will enter into an agreement directly with that Third Party Service Provider.
SUPERB will not be held liable or have any responsibility for the Client’s Hosting Services via a Third Party Service Provider as we do not have control over the status of hosting, domain renewals or e-mail when not hosted with SUPERB.
All technical aspects of websites must be referred to the Client’s Third Party Hosting Service Provider.
From time to time host providers may do upgrades to the server. This could result in some downtime of your website. For this, SUPERB is not liable for any losses incurred by or to the client.
SUPERB will however assist the Client upon request with Third Party Hosting Service Provider(s). This time may be billed to the Client at the discretion of SUPERB.
THIRD PARTY OR CLIENT MODIFICATION
Some Clients may desire to independently edit or update their creative works once transfer of ownership to the Client has taken place. Note however, SUPERB is not responsible for any and all liabilities and/or damages to such creative works once transfer of ownership has taken place.
The client also agrees that SUPERB holds no responsibility for any amendments made by any third party, before or after a design is published.
SUPERB will not be held liable for any viruses, hacking, malicious content or any Security breaches pertaining to the Client’s website after design is published.
SUPERB will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. SUPERB also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that SUPERB does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the client is obliged to allow SUPERB to remove the contravention without hindrance, or penalty. SUPERB is to be held in no way responsible for any such data being included.
SUPERB reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. SUPERB will not knowingly perform any actions to contravene these and the client also agrees to be so bound.
Any bugs (programming errors) reported during or just after the development does not attract additional charges.
The Client agrees to defend, indemnify, save and hold harmless SUPERB and its representatives from any and all demands, liabilities, losses, costs and/or claims, including reasonable attorney’s fees associated with the representatives development of the Client’s creative works. This includes, but is not limited to, liabilities asserted against SUPERB, its representatives, subcontractors, agents, Clients, servants, officers, employees and/or assigns that may arise or result from any service provided or performed or agreed to be performed or any product sold by SUPERB, its representatives, subcontractors, agents, Clients, servants, officers, employees and/or assigns.
The Client also agrees to defend, indemnify and hold harmless SUPERB against liabilities arising out of any injury to person or property caused by any products or services sold or otherwise distributed over the Client’s website. This includes infringing on the proprietary rights of a third party, copyright infringement, and delivering any defective product and/or misinformation which is detrimental to another person, organization and/or business.
SUPERB and its representatives make no representations or warranties, implied or otherwise, that the content and/or technology, amongst others, available from products and/or services supplied by SUPERB, are free from errors and/or omissions or that the service will be 100% uninterrupted and/or error free.
Thank you for reading our terms & conditions.